How do I return an item?
Here at Spartacus Toys we have earned the BEST reputation in our industry for service and satisfaction. We want to make sure every order you place is a great experience and that we quickly resolve any concerns you might have. We stand behind all of our products, so we will gladly accept returns within 30 days of delivery on the following basis:
1. Your goods are faulty and you would like an exchange.
2. You have ordered the wrong size and would like to exchange for a different size.
3. You decide you no longer want the goods. All returned goods in this instance must be in their original unopened packaging and must not have been used. We will provide store credit for the price paid minus a 20% restocking fee. Our store credits NEVER expire. We do not resell used toys.
We cannot accept returns without an RMA, so please contact the customer service first. Please allow 3 to 4 weeks for us to receive and process your return.
How do I cancel an order?
Unfortunately, once an order has been placed, it cannot be canceled. Due to the streamlined nature of our processing, orders are sent immediately for shipping and we are unable to retrieve individual packages due to the high volume and the high speed of fulfillment.